Exchange & Return Policy
RETURNS & EXCHANGE
Products can be exchanged within 15 days from the date of delivery. To qualify for an exchange, the product must be:
- Unused and in original condition
- Accompanied by the purchase invoice
- Returned with all original tags, labels, packaging, accessories, and freebies
Please note:
- Items purchased on sale or discount are not eligible for exchange or refund.
- Minor variations in color or texture due to screen settings, photography lighting, or monitor differences are not considered defects and are not grounds for exchange.
- Exchanges are only accepted if:
- A defective product is delivered
- An incorrect product is delivered
- The delivered size differs from the ordered size
For exchange requests, contact us within 2–3 days of delivery by email at maritoshoes@gmail.com or call 0303-6660019 with supporting pictures and order details.
REFUND POLICY
Marito Shoes follows a No Refund Policy.
Refunds may only be processed in exceptional circumstances, including:
- The ordered product is unavailable or out of stock after payment.
- An order cannot be fulfilled by Marito Shoes.
Approved refunds will be processed to the original payment method used during purchase.
Please note:
- Shipping and handling charges are non-refundable.
- Refund processing may take up to 10 working days.
ORDER CANCELLATION
Orders may be cancelled before they are processed and dispatched.
Once an order has been shipped, cancellation requests cannot be accepted. In such cases, the Returns & Exchange Policy will apply.
IMPORTANT NOTES
Marito Shoes reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Payment verification issues
- Failed or declined transactions
The following items are not eligible for exchange:
- Products returned after 15 days
- Products damaged due to misuse or normal wear and tear
- Products altered, tampered with, or used after delivery
- Products returned without original tags, labels, packaging, invoice, accessories, or freebies
When trying footwear, please ensure soles remain clean and undamaged.
If a regularly priced item is later discounted, any approved exchange will be processed according to the current selling price.
ORDER RECEIVING GUIDELINES & COMPLAINT PROCESS
Upon receiving your parcel:
- Record a short unboxing video before opening the package.
- Keep the courier flyer, invoice, and packaging materials safe.
- Carefully inspect the product upon receipt.
If you receive:
- A damaged product
- A missing item
- An incorrect product
Report the issue on the same day of delivery by contacting us at:
📧 maritoshoes@gmail.com
📞 0303-6660019
Please provide:
- Clear photographs of the product
- Unboxing video
- Order details
Complaints reported after the specified timeframe may not be accepted due to verification limitations.
DAMAGED OR DEFECTIVE PRODUCTS
We are sorry if you experience an issue with your purchase.
What Qualifies as a Defective Product?
A defective product is one that contains a manufacturing or workmanship defect.
What Does Not Qualify as a Defect?
- Normal wear and tear
- Worn stitching from use
- Sole wear from regular walking
- Damage caused by misuse
- Storage-related damage
- Broken laces or lace accessories due to usage
CLAIM POLICY
Marito Shoes offers a 30-day claim period from the date of purchase.
Customers experiencing a genuine manufacturing defect within this period may contact our customer support team with proof of purchase.
All claims will be reviewed and assessed by our quality team. The final decision regarding repair, replacement, or rejection of a claim will be made after inspection.
Approved repaired products must be collected within 30 days of notification.
PREPAID ORDER VERIFICATION
For selected prepaid orders, additional verification may be required.
Customers may be asked to provide a copy of their CNIC or identification document solely for payment verification purposes.
Failure to provide the required information may result in order cancellation.
Marito Shoes reserves the right to amend this policy at any time without prior notice.
Marito Shoes
Customer Support: