FAQs

How can I place an order?
You can place your order directly through our website or contact us at 0303-6660019 to place an order over the phone.
Customer Support Hours:
● Monday – Saturday
● 10:00 AM – 10:00 PM

How long does delivery take?
Orders placed before 4:00 PM (Monday–Saturday) are usually dispatched within 1 working day. In rare cases, due to stock availability, dispatch may take 2–3 working days.
Once dispatched, orders are generally delivered within 2–3 working days across Pakistan.

Which courier service delivers my order?
We use reliable courier partners including:
● TCS
● Call Courier
● PostEx
Deliveries are typically made between 8:00 AM and 5:00 PM.

Can I have my order delivered to a different address?
Currently, we offer:
● Cash on Delivery (COD)
Additional payment options may be introduced in the future.

What if I miss my delivery?
If delivery is unsuccessful, the courier company may contact you via SMS or phone call.
If the parcel is returned to us, a re-delivery can be arranged. Additional delivery charges may apply. Please contact us at 0303-6660019 for assistance.

What are the delivery charges?
We offer FREE SHIPPING on all orders across Pakistan.

Can I track my order?
Yes. Once your order is dispatched, tracking details will be shared with you. You can also contact our support team at 0303-6660019 to obtain your tracking number.

Can I make changes to my order?
Yes, changes can be made before your order is dispatched.
For assistance, please contact us at 0303-6660019 as soon as possible. Once an order has been shipped, modifications cannot be made.

Can I cancel my order?
Yes, you may cancel your order before it has been dispatched.
Please contact our customer support team at 0303-6660019 for cancellation requests. Orders that have already been shipped cannot be cancelled.

What products does Marito Shoes offer?
Marito Shoes currently specializes in premium-quality leather footwear, designed to provide exceptional comfort, durability, and style.

How can I contact Marito Shoes?
You can reach us through any of the following channels:
Phone: 0303-6660019
Email: maritoshoes@gmail.com
Our team will be happy to assist you with any questions or concerns.

What is your Return & Exchange Policy?
Marito Shoes does not offer refunds. However, eligible products may be exchanged according to our Exchange Policy.
For complete details, please visit our Return & Exchange Policy page.